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How to resolve a declined KYC verification?

Updated over a month ago

How to Resolve a Declined KYC Verification

KYC (Know Your Customer) verification is a crucial step for Dominion Funding users to ensure account security and compliance. If your KYC application has been declined, follow the steps below to resolve the issue and successfully resubmit your documents.

Key Steps for KYC Verification

  1. Identify the Reason for Decline - Review the feedback provided for your declined KYC application. Often, the reason is due to documents that do not meet authenticity or readability standards. Verify which requirement was not met.

  2. Prepare to Resubmit - Compile authentic, current documents that match your registration details precisely. - Ensure that all documents: - Are original and unaltered copies. - Clearly display all required details. - Are scanned copies or clear images, not screenshots or photocopies.

  3. Understand Timing Requirements - If you are not yet eligible for your first payout, wait until reaching your payout date to initiate the KYC process. This ensures all documentation aligns with payout requirements.

Common Issues and How to Address Them

Authenticity Compliance Issues

  1. Reason: - Decline occurs because submitted documents are not original or do not match account details.

  2. Solution: - Upload accurate, unaltered documents that align with your account information. Use a provided resubmission link to reattempt verification.

Technical Flow Errors

  1. Reason: - The verification status shows "Declined" with no option to resume the application.

  2. Solution: - Contact support to have your verification session reset. A new session will allow you to restart the KYC process from the beginning. Ensure to use accurate information and valid documents on resubmission.

Resubmission Process

  1. Use the resubmission link provided by Dominion Funding's support team to upload your documents.

  2. Double-check that the files are: - Legible without blurs or obstructions. - Submitted in the correct format (consult the provided guidelines if unsure).

  3. Wait for confirmation once the application is processed.

By meticulously following these steps, you can address the reasons for a declined KYC and successfully complete your verification process.

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